The Challenge

DECE Elektro GmbH was faced with the challenge of improving customer loyalty and making customer service more efficient in a highly competitive market. The company was looking for a solution that would make it easier for customers to provide feedback, leave reviews, and receive information about services – all digitally.

The solution with Kligg

With Kligg, DECE Elektro GmbH implemented customized QR codes and one-pagers that allowed customers to instantly access important information and review platforms.

The following measures have been implemented:

• Individual one-pagers for each service: Customers could use the one-pagers to quickly find information on the electrical installations offered, prices and contact details.
• QR codes for quick access: The QR codes have been placed on invoices, quotes, and information brochures to give customers the opportunity to leave reviews or contact customer service directly.
• Easy integration: By easily integrating them into existing processes, DECE Elektro GmbH was able to easily integrate the QR codes at various contact points with customers.

The results

• More Google reviews: Due to the simplified possibility of submitting reviews, DECE Elektro GmbH recorded a significant increase in positive Google reviews, which led to an improved online reputation.
• More efficient customer service: Customers were able to contact or request help quickly and easily via the QR codes, which increased efficiency in customer service.
• Higher customer satisfaction: Thanks to the rapid availability of information via the one-pagers, customers felt well looked after and gave more positive feedback.

Result

With the support of Kligg, DECE Elektro GmbH was able to improve its service quality and significantly increase customer satisfaction. The tailor-made solutions facilitated direct customer contact and contributed to better visibility and strong growth of the online presence.