The Challenge

Dellsperger Vehicles & Technology was faced with the challenge of motivating customers, leaving more reviews on Google and increasing online visibility. Satisfied customers left the company without giving feedback or following social media channels. As a result, the company missed out on valuable customer feedback and potential new customers.

The solution with Kligg

By partnering with Kligg, Dellsperger Fahrzeuge & Technik was able to use NFC and QR code stands, as well as a bespoke QR code window film, to make it easier for customers to leave a review and follow the company’s social media channels right after their visit. The measures implemented included:

• NFC and QR code stands: The Kligg NFC and QR code stands were placed at strategic points in the showroom and on vehicles. Customers could get to the Google review page with a simple scan or touch of the NFC stand and quickly leave feedback.
• QR code window film: Dellsperger Fahrzeuge & Technik used QR code window films, which gave potential customers the opportunity to call up information about the company and leave a review directly as they passed by.
• Mini-websites for service information: A clear mini-website allowed customers to quickly retrieve information about the services offered and provide feedback.

The results

• More Google reviews: The number of positive Google reviews increased significantly, which made Dellsperger Vehicles & Technology more visible in the local ranking and gained the trust of potential customers.
• Increased customer loyalty: With easy access to reviews and information through the mini-website, customers became happier and had better loyalty to the company.
• More reach on social media: Customers followed the company’s social media profiles via the QR codes, which increased its reach on social networks and brought more followers.

Result

With Kligg, Dellsperger Vehicles & Technology was able to not only increase the number and quality of their Google reviews, but also improve their online visibility and customer loyalty. Thanks to the practical NFC and QR code stands as well as the QR code window film, the company recorded a clear increase in reach and customer satisfaction.