The Challenge

Happy Bowl wanted to make its enthusiastic clientele more visible not only in the restaurant, but also online. The aim was to collect more Google reviews, increase customer loyalty and increase customer satisfaction with special offers and exclusive coupons. The goal was to encourage customers to keep coming back and sharing their positive experiences online.

The solution with Kligg

Kligg has equipped Happy Bowl with individual QR codes and one-pagers to make it easier for customers to access important information and exclusive offers. This customized solution helped the restaurant bridge the gap between the offline and online worlds while increasing customer loyalty.

The following measures have been implemented:

• One-pager for the restaurant: The one-pager bundles all important information – including Google reviews, social media profiles and exclusive coupons – on a central platform.
• Exclusive Coupons: Happy Bowl offers its customers exclusive discounts and special promotions via the one-pager, which motivates customers to come back regularly.
• Aesthetic QR codes: These have been placed in strategic places in the restaurant, such as the entrance and tables, so that customers can quickly and easily leave reviews and access coupons.

The results

Thanks to Kligg, Happy Bowl was able to achieve significant success:

• More 5-star reviews: The seamless connection between the physical restaurant and the digital platform led to a significant increase in 5-star reviews on Google. Customers appreciated the ease of use of the QR codes and the quick way to leave feedback.
• Exclusive coupons increase customer loyalty: The attractive discounts and special offers offered via the one-pagers increased customer frequency and led to stronger loyalty among regular customers.
• Satisfied customers: Customers were not only happy about the delicious bowls, but also about the exclusive coupons that they could use on every visit, which noticeably increased overall customer satisfaction.

Result

With Kligg’s support, Happy Bowl was able to increase customer satisfaction and improve online reputation through more 5-star reviews. The digital solutions helped the restaurant not only to be more present online, but also to secure customer loyalty in the long term.