The Challenge

Pistacia Sweets wanted to collect more customer feedback and strengthen its online presence in order to position itself even better in the competitive market for oriental confectionery. The aim was to increase customer satisfaction through easy access to discount promotions and information, while at the same time increasing the number of Google reviews and improving the digital presence of the store.

The solution with Kligg

Kligg provided Pistacia Sweets with an innovative digital solution: customized QR codes and one-pagers that made it easier for customers to access important information, Google reviews, and exclusive discount promotions. This solution helped the business expand its digital reach and build a stronger bond with its customers.

The following measures have been implemented:

• One-pager for business: The one-pager bundles all important information such as Google reviews, social media profiles and current promotions on one user-friendly page.
• Exclusive discount promotions: Through the QR codes, customers receive special discounts on selected products, which encourages them to shop at Pistacia Sweets more often.
• Aesthetic QR codes: The QR codes were placed in strategic places in the store – at the checkout, shelves and in the shop window – for maximum reach.

The results

Thanks to Kligg, Pistacia Sweets has achieved significant success:

• More Google reviews: The easy and direct connection via QR codes led to a significant increase in positive Google reviews, which improved the online visibility of the store.
• Stronger customer loyalty: The exclusive discount promotions offered through the one-pager increased customer footfall and encouraged customers to keep coming back.
• Increased customer satisfaction: Customers praised the ease of use and the pleasant shopping experience, which was supported by Kligg’s digital solutions.

Result

With Kligg’s support, Pistacia Sweets has been able to improve its customer loyalty and strengthen its online reputation. The customized QR codes and one-pagers made it easier for customers to rate the store positively and benefit from exclusive offers.