The Challenge

Vera Hair & Kosmetik Studio was faced with the task of attracting the attention of potential customers and improving online visibility. It was particularly important to build a strong base of Google reviews on the opening day in order to gain the trust of new customers. Satisfied customers often left the studio without providing feedback or following social media channels, leaving valuable potential untapped.

The solution with Kligg

Thanks to Kligg, Vera Hair & Kosmetik Studio was able to implement an effective solution to specifically motivate customers to leave reviews and interact on social media. With specially developed tools and measures, the studio was able to minimize the hurdles for customer feedback and significantly strengthen its online presence.

Measures implemented:

• NFC and QR code stand: Strategically placed in the studio, they took clients directly to the Google review page with a simple scan, allowing feedback to be provided in a matter of seconds.
• Evaluation cards: Cards with QR codes laid out at the reception made it easier for customers to leave a review even after their visit.
• Kligg OnePager: An individual one-pager website bundled all relevant information from the studio and made it child’s play to contact and follow on social media.

The results

• 22 new 5-star reviews on the opening day: The studio was able to significantly increase its online visibility and the trust of potential customers on the first day.
• Improved customer retention: The easy way to provide feedback created a stronger bond between the club and its customers.
• Increased social media reach: Many clients followed the studio’s social media profiles, which led to a growing community and more engagement.

Result

With Kligg, Vera Hair & Kosmetik Studio was able to get off to an impressive start. The simple and effective solution helped increase the number and quality of Google reviews, improve online visibility, and increase customer loyalty. The success story shows how Kligg supports companies in growing sustainably and winning new customers.