Privacy Policy

Kligg (by Snatch Co. AG) · Bahnhofstrasse 34, 2502 Biel/Bienne, Switzerland · Email: hi@kligg.me
Last updated: 14 January 2026

Contents
1. Scope 2. Controller & Contact 3. Data We Process 4. Purposes & Legal Bases 5. Sources of Data 6. Sharing & Processors 7. International Transfers 8. Retention 9. Security 10. Cookies & Similar Technologies 11. Analytics & Ads 12. Payments 13. Communications 14. User Content & Public Pages 15. Affiliate & Referral Tracking 16. Your Rights 17. Complaints & Supervisory Authorities 18. Children 19. Changes to this Policy

1. Scope

This Privacy Policy explains how Kligg (“we”, “us”) collects and processes personal data when you: use our website, create an account, use the Kligg platform, purchase a subscription, receive payments, or interact with us (e.g., support, email, social media).

For Swiss users, we also align with the Swiss Federal Act on Data Protection (FADP). For users in the EEA/UK, the GDPR applies where relevant.

2. Controller & Contact

Data Controller: Snatch Co. AG (Kligg)
Address: Bahnhofstrasse 34, 2502 Biel/Bienne, Switzerland
Email: hi@kligg.me

If you have questions about privacy, data requests, or security, contact us at the email above.

3. Data We Process

3.1 Account & Profile Data

  • name, username, profile info, email address
  • login and authentication data (hashed passwords, tokens)
  • settings, preferences, and plan status

3.2 Platform Usage & Device Data

  • IP address, device identifiers, browser type, operating system
  • timestamps, log files, error logs, diagnostics
  • actions within the platform (e.g., pages created, auctions launched, clicks, conversions)

3.3 Transaction & Billing Data

  • subscription plan, billing status, invoices/receipts
  • payment status and transaction metadata (not full card data)
  • country/VAT information where legally required

3.4 Customer & Buyer Data (when you sell through Kligg)

Depending on how you use Kligg, you may collect data about your buyers/leads (e.g., via forms, checkout, invoices). In some cases, you act as the controller for that buyer data.

  • buyer contact details (name, email, shipping address if required)
  • order details, digital delivery status, invoice information
  • messages/support interactions related to an order

3.5 Communications

  • support tickets, chat messages, emails, call notes
  • feedback, surveys, bug reports

3.6 Optional Marketing Data

  • newsletter signup data
  • campaign interactions (opens, clicks) where tracking is enabled
  • referral/affiliate identifiers

4. Purposes & Legal Bases

We process personal data for the following purposes:

4.1 Provide & Operate the Platform

  • create and manage accounts, authenticate users
  • provide core features (pages, checkout, auctions, analytics)
  • ensure platform stability and performance

Legal basis (GDPR): contract performance (Art. 6(1)(b)) and/or legitimate interests (Art. 6(1)(f)).

4.2 Billing, Payments & Fraud Prevention

  • process subscriptions and payments via payment providers
  • prevent fraud, abuse, and unauthorized access
  • create invoices/receipts and handle chargebacks

Legal basis (GDPR): contract (Art. 6(1)(b)), legal obligation (Art. 6(1)(c)), legitimate interests (Art. 6(1)(f)).

4.3 Support & Communication

  • respond to requests and resolve issues
  • send service messages (e.g., security alerts, changes to Terms)

Legal basis (GDPR): contract (Art. 6(1)(b)), legitimate interests (Art. 6(1)(f)).

4.4 Product Improvement & Analytics

  • understand platform usage and improve features
  • debugging, monitoring, and quality assurance

Legal basis (GDPR): legitimate interests (Art. 6(1)(f)) and/or consent (Art. 6(1)(a)) depending on the analytics setup and cookie laws.

4.5 Marketing (Optional)

  • send newsletters and product updates if you subscribe
  • run ads and measure campaigns where permitted

Legal basis (GDPR): consent (Art. 6(1)(a)) and/or legitimate interests (Art. 6(1)(f)) depending on context and jurisdiction.

4.6 Legal Compliance

  • comply with legal obligations, respond to lawful requests
  • enforce Terms of Service and protect rights/safety

Legal basis (GDPR): legal obligation (Art. 6(1)(c)), legitimate interests (Art. 6(1)(f)).

5. Sources of Data

  • Directly from you (account creation, forms, support, purchases)
  • Automatically (logs, device data, analytics where enabled)
  • From payment providers (payment confirmations, limited metadata)
  • From referrals/affiliates (referral IDs, attribution data)

6. Sharing & Processors

We do not sell your personal data. We may share data with trusted processors to operate the service:

6.1 Typical Processor Categories

  • Hosting & infrastructure (cloud servers, databases, storage)
  • Payment providers (e.g., Stripe or other providers shown at checkout)
  • Email delivery (transactional emails and optional newsletters)
  • Analytics (only if enabled / consented where required)
  • Customer support tools (ticketing, chat)
  • Error monitoring (crash/error reporting)

Sub-processors list (optional):

https://kli.gg

6.2 Legal Disclosures

We may disclose data if required by law, court order, or to protect our rights, users, and platform integrity.

7. International Transfers

We aim to process data in Europe/Switzerland. If data is transferred outside Switzerland/EEA/UK, we rely on appropriate safeguards, such as:

  • EU Standard Contractual Clauses (SCCs)
  • adequacy decisions where applicable
  • additional technical and organizational measures

8. Retention

We retain personal data only as long as necessary for the purposes described above, including legal and accounting obligations. Typical retention logic:

  • Account data: for as long as your account is active; deleted/anonymized after closure unless retention is required.
  • Billing records: retained as required by applicable tax/accounting law.
  • Logs/security data: retained for a limited period to detect abuse and ensure security.
  • Support messages: retained to resolve issues and improve support quality.

9. Security

We implement appropriate technical and organizational measures to protect personal data, including access controls, encryption where appropriate, and role-based permissions.

No system is 100% secure. If you suspect unauthorized access, contact us immediately at hi@kligg.me.

10. Cookies & Similar Technologies

We may use cookies or similar technologies for:

  • essential functionality (login sessions, security)
  • preferences (language, settings)
  • analytics (if enabled)
  • marketing attribution (if enabled)

Cookie banner / consent:
If you target the EEA/UK, implement a consent banner for non-essential cookies. This policy can be paired with your cookie settings page.

11. Analytics & Ads

We may use analytics and advertising tools to understand performance and improve acquisition. Depending on your region, we rely on consent for non-essential tracking.

Replace this section with your exact tools (e.g., Google Analytics, Meta Pixel) and consent logic if you use them.

12. Payments

Payments are processed via third-party payment providers (e.g., Stripe or other providers shown at checkout). Kligg does not store full payment card details.

  • Payment providers process card/bank details under their own security standards.
  • We receive payment confirmations and limited transaction metadata to operate billing and payouts.

13. Communications

13.1 Service Messages

We may send essential messages related to your account and platform operation (e.g., security alerts, billing notifications).

13.2 Marketing Messages (Optional)

If you subscribe to marketing communications, you can unsubscribe at any time via the link in the email or by contacting us.

14. User Content & Public Pages

Kligg allows users to publish pages, offers, auctions, and content. Depending on your settings, some content may be publicly accessible (e.g., a public sales page).

  • You control what you publish and share.
  • Do not publish personal data you do not have the right to share.
  • If you collect buyer data, you may have additional legal obligations (privacy notice, lawful basis, etc.).

15. Affiliate & Referral Tracking

If you participate in affiliate/referral programs, we may process referral identifiers to:

  • attribute signups and payments
  • calculate commissions and payouts
  • prevent fraud and abuse

16. Your Rights

Depending on your jurisdiction (e.g., GDPR), you may have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion (where applicable)
  • restrict processing
  • object to processing (especially based on legitimate interests)
  • data portability (where applicable)
  • withdraw consent at any time (where processing is based on consent)

To exercise rights, contact us at hi@kligg.me. We may request verification to protect your account.

17. Complaints & Supervisory Authorities

If you believe your data is processed unlawfully, you may lodge a complaint with the competent authority.

  • Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
  • EEA/UK (if applicable): your local data protection authority

18. Children

Kligg is not intended for children under the age required to consent to data processing in their jurisdiction. If you believe a child has provided us data, contact us to request deletion.

19. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a new “Last updated” date. Material changes may be communicated through the platform or via email if required.

Contact: hi@kligg.me · Snatch Co. AG (Kligg), Bahnhofstrasse 34, 2502 Biel/Bienne, Switzerland